Refund Policy
14-day money-back guarantee
Every pack sold by MiniAtlas comes with a 14-day money-back guarantee. If you are not happy with it for any reason, email atlas@miniatlas.app within 14 days of your purchase from the email address you used at checkout, and we will refund the full price to your original payment method. No questions asked, and you do not need to return anything.
This guarantee is in addition to your statutory rights and to the rules below. It covers products sold by MiniAtlas; for products from independent sellers, the rules below apply. The same 14 days apply to the first payment on a membership.
We want every family to be happy with MiniAtlas. This policy explains how refunds work for memberships and for digital products in the marketplace.
Memberships
- Cancel any time. Cancelling stops future renewals; you keep access until the end of the period you paid for.
- 14-day money-back for first payments. If you are not satisfied, contact us within 14 days of your first payment on a plan and we will refund it in full.
- Renewals are not normally refunded, but if you forgot to cancel and have not used paid features since the renewal, contact us within 7 days and we will refund it.
Digital products
- Because digital files are delivered immediately, at checkout you are asked to agree that delivery starts straight away. For buyers in the EEA and UK, this means the statutory 14-day right of withdrawal ends once you download the file.
- We will always refund if a file is faulty, does not open, is materially different from its description, or if you were charged twice. Contact us within 30 days of purchase.
- For products sold by independent sellers, MiniAtlas handles the refund request with the seller; refunds are paid back to your original payment method by Stripe.
How to ask for a refund
Use the contact form (topic "Refund") or email atlas@miniatlas.app with your account email and the order. Approved refunds are issued within 5 business days; your bank may take 5–10 more days to show them. Refunded products are removed from your downloads.
Your statutory rights
Nothing in this policy limits rights you have under consumer law where you live.
Contact
ATTO SPACE INC
8080 N Central Expy Ste 1700
Dallas, TX 75206
USA
Email: atlas@miniatlas.app · Phone: +1 945 365 0365 · or use our contact form.